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Binod Narayan Sethi

Binod Narayan Sethi
Programming,Web Development & Graphic Designing are my Hobbies.

Monday, January 3, 2011

How to fix “Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)”

How to fix “Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)”

A client came to me this afternoon his problem was he cannot use his CD-ROM drive, He was unable to burn or even read CDs and his CD-ROM drive also did not show up on his My Computer.

While I was fixing it I ran across this error “Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)”

What I did to correct this problem was I first uninstalled his CD-ROM drive from the device manager, I restarted the computer but unfortunately the problem still remains. The uninstallation didn’t work so obviously it has a registry issue.

Below are the steps that I did to resolve the issue. You can follow the steps below If you are receiving this Code 39 error and your CD or DVD drive is missing and has a yellow exclamation mark in Device Manager. Backup your Registry first before you do anything on your registry.

  • Close all open programs
  • Open registry editor by going to Start –> Run and typing REGEDIT and press Enter
  • Navigate on following key

HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/ Control/ Class
{4D36E965-E325-11CE-BFC1-08002BE10318}

  • Look for any of the following names in the right hand column.

UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak

  • If any of those keys shown above are listed, right-click on them and choose Delete
  • After deleting the keys, close your Registry Editor
  • Reboot your computer
  • Check if your CD or DVD drives have returned. Also check your Device Manager and verify if there is still a yellow exclamation and error code on your CD or DVD drive is.

Binod Narayan Sethi

Binod Narayan Sethi
Binod Narayan Sethi

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